FAQ

When do you deliver?

Deliveries occur on Tuesday and Thursday afternoons, generally between 1pm and 3pm. If you are not home, your delivery will be left in your buildings designated package delivery area. You must be home at the time of delivery in order to receive raw products. If these times do not work for you, please call 503-719-5204 to inquire about arranging a special delivery time between Tuesday and Thursday. 

Where do you deliver?

We deliver exclusively to Portland's South Waterfront neighborhood. Our delivery boundaries are Bancroft Street on the South, Montgomery Street on the North, SW Harbor Drive/SW Moody Ave on the West and the river on the East. 

Do you offer shipping?

Unfortunately, we do not offer shipping at this time.

When can I pick up my in store order?

Please allow one hour for your order to be processed. If you have any questions about your order, or pick up availability please call 503-719-5204. If you would like to receive a phone call when your order is ready please indicate that in the notes section at checkout.

When picking up an in store order, where should I park?

There is a limited number of short term parking spaces south of the Emery on Grover Street. There is also metered parking across the street. If parking is unavailable, please call 503-719-5204 to make arrangements. 

What happens if the item I order is out of stock?

In the event that your item is out of stock you will be contacted before your order is processed. No substitutions will be made without your consent.  

Can I special order items that are not listed on the website?

Absolutely! Please call 503-719-5204 to arrange for special order items and we will make every effort to find the product that you need. Please allow extra time for delivery and pickup of special order items. 

Will my order count towards my frequent buyer card?

Yes, all qualifying delivery and in store pickup orders will apply to your frequent buyer card. 

Do in store sales, promotions and discounts apply to my order?

Unfortunately, any in store sales, promotions, or discounts do not apply.

What is the return policy?

We guarantee all of our foods. If you are unsatisfied with your purchase for any reason please return the unused portion, in the original packaging, to the store, for a replacement or exchange. Unfortunately, we cannot accept open canned food or thawed raw food.

Unused merchandise can be exchanged or returned to the store, within 15 days of purchase for store credit only. All returns must be in their original packaging and accompanied by the original receipt. We do not offer cash or credit card refunds.

Unfortunately, we cannot accept returns or exchanges on toys, treats, supplements or merchandise damaged after purchase.

Please feel free to contact us at 503-719-5204 to discuss exceptional circumstances. 

Where can I find the return policy, privacy policy and terms of service?

We promise that your privacy and security are important to us. We will never sell your information to anyone, for any reason. Full versions of all three of these policies are available in the lower left hand corner of the checkout screen. If you have any questions or concerns about your online security please feel free to call us at 503-719-5204.